Clear information about our refund procedures
Last Updated: October 12, 2025
At StudioTer Yoga, we strive to provide exceptional yoga services and customer satisfaction. We understand that circumstances may arise requiring cancellations or refunds. This policy outlines our refund procedures to ensure fairness for all parties involved.
4+ hours before class: Full refund or class credit
Less than 4 hours: No refund, but class credit may be issued for emergencies
Within 7 days of purchase: Full refund if no classes have been used
After 7 days: Prorated refund based on unused classes (minus 15% administrative fee)
After 50% usage: No refund available
30 days written notice required for membership cancellation
No refund for partial months unless for documented medical reasons
Final month will be prorated if medical documentation provided
24 hours notice: Full refund or rescheduling
Less than 24 hours: 50% charge applies
No-show: Full session charge
7+ days before: Full refund minus $10 processing fee
3-7 days before: 50% refund
Less than 3 days: No refund, but credit toward future workshop
We understand that medical emergencies and serious life events can disrupt your yoga practice. We may provide exceptions to our standard refund policy in the following circumstances:
Medical exceptions are reviewed on a case-by-case basis and require appropriate documentation. Please contact us as soon as possible to discuss your situation.
In many cases, we offer studio credits as an alternative to cash refunds. Studio credits offer the following benefits:
For refund requests or questions about this policy, please contact us:
This refund policy is subject to change. We recommend reviewing it periodically. Any changes will be posted on our website and communicated to current members. We reserve the right to make exceptions to this policy at our discretion for extraordinary circumstances.